Unconditional Guarantee

Your complete satisfaction is our promise!

If you are not satisfied with our products for any reason, simply return the item to us within 90 days of the purchase date for a complete refund! *

* All items have a 90-Day Unconditional Money Back Guarantee unless otherwise specified below.

Return Instructions

Contact us by phone or e-mail for an RMA (Return Merchandise Authorization) Number: 1-800-794-6976 or e-mail. Items returned without an RMA will not be refunded.

Shipping costs on returned items are the responsibility of the customer unless the item was damaged or defective upon delivery.

ALL ITEMS MUST BE RECEIVED BY US WITHIN 90 CALENDAR DAYS OF THE DATE OF PURCHASE. NO EXCEPTIONS.

Items damaged or broken due to abuse or damaged during return shipping will not be refunded. Insurance is highly recommended.

International shipping charges are not refundable.

Shipping/Mailing Address

AquaLiv Inc.
Attn: RMA # (your RMA # here)
3150 Elliott Avenue Suite 105
Seattle, WA 98121

RETURN GUARANTEE EXCEPTIONS:

AquaLiv Water System

AquaLiv Water Systems purchased through our financing program (not paid in full) are subject to a 15% restocking fee.

Dr. Hayashi's Hydrogen-Rich Water Stick

The Hydrogen Water Stick is a very simple device that cannot malfunction and who's performance can be measured objectively with scientific instruments. Because it is also disposable and not resalable, we only accept returns within 30-days of purchase if unopened and unused.